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Derbyshire Trusted Trader

Derbyshire trusted trader scheme

Derbyshire Trusted Trader was set up in November 2008. The Derbyshire trusted trader scheme is run by Derbyshire trading standards in order to help people find trustworthy and reliable traders within the area. It covers all manner of traders from builders and plumbers to tree surgeons and roofers. for a trader to join the Derbyshire trusted trader scheme they must fulfill certain obligations such as adherence to consumer protection legislation and the provision of good customer service.

Traders requirements

Traders who operate within this scheme must notify the trusted trader program about any civil court judgements convictions or current legal proceedings related to there business and convictions regarding dishonesty and fraud mean preclusion from the scheme. Members of the trader program must never engage in cold calling as this is seen by the scheme as a pressure tactic that rouge traders employ against the elderly and vulnerable high pressure selling tactics are also precluded

Members of the scheme are of course required to be fully insured for public liability and indemnity insurance when applicable some traders must also possess a waste carriers license if applicable. the work itself should be provided with reasonable skill and care and should be concluded in a reasonable time and members should be as flexible as possible on the date and time for the customer they should also be provide there service at reasonable cost

Feedback and complaints

On completion of work, members of the scheme provide a feedback card for completion by the customer this feedback is generally then published on the trusted trader website so that users of the site can gauge the quality of the services provided by trusted trader members.

In the case of complaints regarding work carried out members must first try to resolve the matter themselves with the customer. In the event that a resolution is not forthcoming then the member would refer the client to trading standards so that they can obtain impartial advice. The member would then work with trading standards to come to a resolution.

North Cheshire forestry are proud to be members of this robust trading scheme and are committed to providing a top quality services to all our customers.